Support

Email us and a founder answers. Usually within a day.

Common questions

My bank asks me to reconnect

Banks expire connections now and then, and some require it after a password change. Go to Settings → Banks and tap Reconnect next to the bank. Your history stays; only the link is refreshed.

My bank isn't in Plaid

Choose Other bank when connecting. It uses SimpleFIN, which supports thousands of smaller banks and credit unions. SimpleFIN charges $1.50 a month on their side.

A transaction is in the wrong business

Open the transaction and change the business or category. The app learns from it and files the next one from that merchant the same way. For a different rule, use Settings → Rules.

I can't see the private chat on a new phone

Open WeVault on a phone that already has the chat. It hands the key to the new device within a few seconds. If no other device is left, the workspace owner can reset the chat key from Settings → Security.

Location says "Unknown"

Give WeVault location permission set to Always (iPhone: Settings → WeVault → Location) and turn off battery optimization for the app on Android.

Notifications don't come through in the car

On Android Auto, enable WeVault under the Auto app's Notifications settings. CarPlay message notifications are coming.

How do I invite someone?

Settings → People → Invite. Share the link or the 8-character code. They install the app, sign up, and enter the code.

How do I delete my account?

See Delete your account.

Security issues

Put "Security" in the subject line and we'll read it first. Details on our Security page.